Support and information
The ability to provide up-to-date information and guarantee prompt support to all visitors is one of our defining characteristics and part of our wealth of experience.
Thanks to numerous dedicated channels, telephone numbers and email addresses, as well as specialised operators, we are able to guarantee a tailored service for all types of users: individual visitors, schools and tour operators.
The highly trained call centre personnel, who speak multiple languages and have transversal skills, oversee the entire booking and sales process, managing a significant flow of requests: in 2018 the call centre received over 200,000 calls.